FAQs

Usual and Customary Rates
We are committed to providing our customers with high quality automotive repair at reasonable and comparable fees for our area.

Self-Pay Customers
Customers who are paying for their repairs without insurance involved will be expected to pay the complete amount due when repairs are completed.

Customers Paying with Their Insurance Company
We will need the insurance company name complete billing information such as address, claim numbers, fax numbers, phone numbers and claims handler information.
The customer/vehicle owner still is obligated to make sure all charges are paid. The responsibility of payment is the direct obligation of the customer/vehicle owner regardless of insurance.

For insurance claims, all deductibles are due in full upon completion of repairs. If you have received an insurance check(s) for the repair of the vehicle, you are required to pay those funds at the time of repair completion. If we have supplemental charges above the amount of the original insurance estimate, we will bill the insurance carrier directly for those charges, but the customer/vehicle owner is still responsible for payment of these charges should the insurance company deny to pay us.

Third Party Billing
Our policy is NOT to bill third party. Private parties or businesses are considered third party. We consider customers with third party relationships to be Self Pay customers. We can accept credit card payments directly from your third party, however it is your responsibility to pre-arrange payment details directly with them.

COLLECTION POLICY
All payments are due upon completion of repairs, with the exception of supplemental insurance charges, which will be billed directly to the insurance carrier. Any unpaid insurance charges will be billed to the vehicle owner at 60 days. At that time, these charges are to be paid directly to JERRY’S AUTOBODY and are due upon receipt.

METHODS OF PAYMENT
We accept cash/money orders, insurance checks, Visa, Mastercard or Discover.

PLEASE REMOVE ALL VALUABLES FROM YOUR VEHICLE. WE ARE NOT RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR VEHICLE, OR FOR ANY ARTICLES LEFT IN THE VEHICLE IN CASE OF FIRE, THEFT, ACCIDENT, OR ANY OTHER CAUSE BEYOND OUR CONTROL.